Introduction
01O2Code places great importance on the protection of your personal data. This privacy policy informs you about how we collect, use, share and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.
This policy applies when you browse the website, use the chatbot or submit a form. It is provided so you can understand the processing before sharing your data.
1. Data Controller
02Company name
O2Code SAS
Address
55 rue Grignan, 13006 Marseille, France
SIREN
941 272 577
2. Personal Data Collected
03We collect the following types of data:
2.1 Identification Data
- First and last name
- Email address
- Phone number (optional)
- Company name
- Requested service
2.2 Browsing Data
- IP address
- Browser type and version
- Operating system
- Pages visited and visit duration
- Approximate location data
- Source, campaign and UTM parameters when available
2.3 Communication Data
- Content of messages sent via the contact form
- Exchange history
- Content of requests sent through the chatbot
3. Processing Purposes
04Your personal data is collected and processed for the following purposes:
- Respond to your information and contact requests
- Provide our services and manage the client relationship
- Send marketing communications (with your consent)
- Improve our website and services
- Ensure site security and prevent fraud
- Comply with our legal and regulatory obligations
- Produce statistics and analyses to improve our services
4. Legal Basis for Processing
05The processing of your personal data is based on the following legal bases:
Consent
For sending marketing communications
Contract performance
For providing our services
Legitimate interest
For improving services and security
Legal obligation
For compliance with accounting and tax obligations
5. Data Recipients
06Your personal data may be shared with:
O2Code staff
Authorized employees in the course of their duties
Operational processors
Hosting and PostgreSQL database, the configured SMTP provider, Moxie CRM and Telegram to receive, record and process enquiries.
Consent-based tools
Umami for audience measurement and Happierleads / Reveal for marketing identification, only after you agree.
Legal authorities
If required by law or to protect our rights
All recipients provide sufficient guarantees regarding personal data protection.
6. Retention Period
07Your personal data is retained for the following periods:
Client data
Duration of the business relationship + 3 years
Prospect data
3 years from last contact
Browsing data
13 months maximum
Accounting documents
10 years (legal obligation)
At the end of these periods, data is deleted or anonymized.
7. Your Rights
08In accordance with GDPR, you have the following rights:
Right of access
Obtain a copy of your personal data
Right to rectification
Correct inaccurate or incomplete data
Right to erasure
Request deletion of your data in certain cases
Right to restriction
Limit the processing of your data
Right to portability
Receive your data in a structured format
Right to object
Object to certain processing
Withdrawal of consent
At any time for the processing concerned
To exercise your rights, contact us at: Share your vision
You can also file a complaint with the CNIL: www.cnil.fr
8. Data Security
09O2Code implements appropriate technical and organizational measures to protect your personal data.
These measures include:
- Encryption of sensitive data (SSL/TLS)
- Strict access control
- Regular backups
- Security updates
- Staff awareness training
10. International Transfers
11Moxie, Telegram or other providers may process data outside the European Economic Area. Where applicable, O2Code relies on a GDPR-recognised mechanism, including an adequacy decision or standard contractual clauses, and assesses the provider’s safeguards.
11. Protection of Minors
12Services are not intended for persons under 16 years of age.
12. Policy Modifications
13This policy may be modified at any time. The current version is the one published on this page.
13. Contact
14For questions or to exercise your rights, use the secure contact form or write to us by post:
14. Update Date
15Last update :